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  • Payments | Collins Hume | Accountants | Ballina & Byron Bay

    YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. PAYMENTS

  • Accountants | Ballina & Byron Bay

    Collins Hume | YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. YOU. That’s all we focus on. You, your family, your wealth, your business and the legacy you (and we) leave. That’s it. Join us on this amazing journey. Let's Begin NEWS. 1 2 3 4 5 Our purpose is to inspire business owners to achieve success in powerful and meaningful ways. Giving. Always give more than we receive. Inspiring. Today and every day, we will inspire others to achieve their best. Caring. We care for our team, clients and everyone we connect with. Lifestyle. We work to live, not live to work. Make it enjoyable and meaningful in every way.

  • NFP | Collins Hume

    Empowering Not-for-Profits to grow sustainably. Take our free 2-minute Risk Survey for a personalised Risk Scorecard and expert advisory support. Not-for-Profit Advisory Services Practical Strategies for NFP Growth, Governance and Sustainability Running a not-for-profit (NFP) means balancing funding uncertainty, board expectations, compliance obligations and the constant pressure to do more with less. At Collins Hume, we understand the unique environment in which NFP and community organisations operate. Our goal is to help you strengthen your foundations, plan confidently and achieve lasting impact. Your Trusted Advisors in the Not-for-Profit Sector We work alongside boards, CEOs and management teams to deliver tailored, practical advice that helps you move from strategy to action. Our advisory services are designed to improve performance, accountability and long-term sustainability across your organisation. Collins Hume’s Not-for-Profit Services Strategic Planning & Facilitation
 Align your board and management around clear priorities, actions and measurable outcomes. Governance & Board Support Enhance decision-making, strengthen accountability and improve confidence in leadership. Financial Sustainability Develop resilient funding and performance models that support ongoing operations and future growth. Organisational Capability Build structure, teamwork and alignment to ensure your resources and operations perform effectively. Free 2-Minute Risk Survey Is Your NFP Organisation Risk-Ready? In just two minutes, our free Risk Survey helps your board and management team identify operational strengths and gaps. You’ll receive a personalised Risk Scorecard that highlights where your organisation is strong, and where extra attention could make a difference. Take the Risk Survey now and start making more informed, confident decisions for your NFP organisation’s future. You can also opt for a complimentary follow-up session with one of our advisers to discuss your results and explore practical next steps. Why Collins Hume? Deep sector experience across not-for-profit, charity and community organisations Practical, actionable advice that delivers measurable results A partnership approach helping you move from planning to impact with clarity and confidence Award-winning Northern Rivers accountants and advisers. Ready to Strengthen Your Organisation? Start with our free Risk Survey or contact us for a confidential discussion about your organisation’s goals. Nathan McGrath, Senior Business Adviser
02 6686 3000 | strategy360@collinshume.com.au

  • Awards | Collins Hume

    Because we have one focus — YOU —with us, you'll be looking way beyond the traditional horizons most accountants are restricted to. AWARDS. At Collins Hume, we constantly strive for excellence. Therefore, it is humbling that our industry and other organisations have recognised our excellence in service and knowledge.

  • 360° | Collins Hume

    Collins Hume | YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. Discover the Power of 360° Business Solutions At Collins Hume, our "360" approach means comprehensive, all-encompassing solutions tailored to your needs. Because everyone’s journey is different, we take a holistic approach to helping You. Whether optimising finances, growing your business or securing your legacy, we provide a full-circle strategy that puts you at the centre. Let’s navigate your success together. Strategy360° Business owners often face challenges like unpredictable growth, financial inefficiencies and navigating complex market environments. Strategy360 by Collins Hume simplifies these complexities by providing tailored strategic advisory services designed to improve profit, boost cash flow and enhance your business’s long-term value. Through expert guidance in financial management, business restructuring and succession planning, we help you overcome operational hurdles and maximise opportunities. Our proactive approach ensures we address common frustrations, such as poor cash flow management or inadequate risk mitigation, transforming them into strategic advantages. By partnering with Strategy360, you’ll gain clarity and control over your operations, improve profitability, increase business value, and secure a sustainable future for your business. Elevate your business to new heights. Contact Nathan McGrath on 02 6686 3000 for an obligation-free discussion on how Collins Hume can help you tailor a program to suit your requirements. Business Advice Not-For-Profits Wealth360° Do you ever wonder if you're on the right path to creating wealth and securing your financial future? Is your superannuation working as hard as it could be? Are you paying too much tax, or could your investments be better structured? What about leaving a legacy—will your family be hit with significant taxes or risk losing it due to failed business operations, bankruptcy or divorce? At Collins Hume, we bring the experience and expertise to guide you through these important decisions. Working closely with a trusted network of financial planners, lawyers, finance brokers, and retirement specialists, we tailor personalised solutions to maximise wealth, protect assets, and pass them on to future generations. With our proactive, holistic approach, you’ll have peace of mind knowing your financial affairs are in order—so you can enjoy a comfortable retirement. Partner with Collins Hume today to safeguard your future, minimise tax, and secure financial stability. Tax360° At Collins Hume, we provide strategic tax solutions that minimise your tax, create wealth, and protect your assets. We go beyond the usual ATO compliance lodgements and work with YOU to educate and empower you to make smarter, more informed financial and tax decisions. By focusing on business and investment structuring, tax minimisation, and long-term wealth creation, we help you optimise your tax position and meet ATO deadlines so you can focus on yourself and your business. Whether you're an investor or a business owner, we partner with you to minimise tax, safeguard your family’s assets, and achieve your financial goals. Let us guide you through the complexities of the tax system to build a secure, successful future. Books360° Managing the books can be overwhelming and time-consuming for business owners. And let’s face it, your time and expertise are better focused on other parts of your business. Books360 by Collins Hume takes the stress out of managing your ATO obligations. Whether you need BAS lodgement, payroll, or one-off bookkeeping expertise, our specialist team ensures accuracy and compliance, allowing you to focus on growing your business. Work with us today to streamline your bookkeeping and ensure you keep up with the ATO’s relentless deadlines. We help simplify your operations and provide real-time financial insights. Being efficient and adopting technology saves you time, reduces costly errors, and improves cash flow, directly benefiting your bottom line. With the expertise of our experienced bookkeepers, including Certified Xero Professionals, you’ll have peace of mind knowing your books are in order. Let Books360 by Collins Hume keep your business running smoothly.

  • Business Advice | Collins Hume

    Collins Hume | YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. STRATEGY360° Inspiring, Powerful, Meaningful Advice for Your Business Just as elite athletes rely on expert coaching teams to unlock their potential, businesses can achieve greater success with guidance from an experienced advisory firm. Our advisers provide strategic insights and practical solutions to help businesses overcome cash flow, risk management and succession challenges. Expert advice helps businesses navigate challenges, make informed decisions, and drive growth, profitability, and value. This partnership turns obstacles into opportunities, ensuring long-term success and competitiveness. As well as being award-winning accountants, Collins Hume are also highly sought-after Business Advisers who help business owners and business leaders implement plans and actions that add value to their businesses. Our holistic business solutions help business owners: Increase the financial returns they earn from their business Grow the valuation of their business, de-risk and reduce owner reliance, or prepare a business for sale or Tap into mentoring to provide direction, accountability and knowledge to assist in reaching their business goals. Does any of this ring true for you? Are you ready to improve your profit, boost cash flow and enhance your long-term business value? Contact Nathan McGrath on 02 6686 3000 for an obligation-free discussion on how Collins Hume can help you tailor a program to suit your requirements. How Marcon Consultancy Laid Strong Foundations for New Business Growth Aug 19 Styling a Business for Resilience and Growth Jul 1 ST Electrical & Data: Powering Regional Projects with Collins Hume by their side Jun 10 1 2 3 Our purpose is to inspire business owners to achieve success in powerful and meaningful ways. We simplify the complexities of business, partnering with you to focus on achieving meaningful and worthwhile outcomes, specifically: Improving cash flow and profit performance Increasing the value of your business Enhancing the lifestyle outcomes you experience from owning a business Harnessing your purpose and legacy. Strategy360 Resources Budgeting & Forecasting Forecast with confidence. Budget with purpose. Grow with clarity. Business Benchmarking Gain clarity. Outperform the competition. Sharpen your focus. Business Improvement Program Unlock the full potential of your business. Business Planning Program Strengthen your business for the future. Business Valuation Services Know the value of your business & what it takes to grow it. Cash & Profit Assessment Unlock cash flow. Boost profit. Grow stronger. Not-For-Profit Strategic Improvement Program Strengthen your impact. Future-proof your organisation. Risk & Value Driver Assessment Optimise your business for growth, resilience & higher market value. This is us Unlock the difference between industry average results and industry-leading benchmark businesses. Sounding Board Services Strategic support for business leaders. You, that’s all we focus on. You, your family, your wealth, your business and the legacy you (and we) leave. That’s it. You’ll access services designed to enhance growth, drive value creation, foster sustainable development, and navigate key transitions and challenges with us. Contact Nathan McGrath on 0435 400 202 for an obligation-free discussion on how Collins Hume can help you tailor a program to suit your requirements. Contact Nathan

  • Impact | Collins Hume | Ballina & Byron Bay

    YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. IMPACT. Making a Lasting Impact Together At Collins Hume, our purpose is simple: to inspire business owners to achieve success in powerful and meaningful ways. True success goes beyond financial growth. It’s about creating a positive, lasting legacy that benefits our local community and the world—a living legacy that will endure for future generations. We’re proud and feel privileged to live, work, and contribute to one of the most beautiful and prosperous regions in Australia. Every day, our efforts support the beauty and success of our community, and we’re committed to giving back to ensure its continued prosperity. But our impact extends far beyond our local communities. Like you, we care deeply about a better future—for your family and families worldwide. Access to essentials like clean water, education, and food is a cause we all share. Like you, we care deeply about a better future—for your family and families worldwide. Access to essentials like clean water, education, and food is a cause we all share. Through our partnership with B1G1, every time you engage with Collins Hume, you’re helping make a meaningful difference on a global scale. We sincerely thank you for partnering with us. Through our shared commitment to purpose-driven success, we’re not just building a better future for you but helping create a better world. As a Business For Good, we can (and do) change lives.

  • Team | Collins Hume | Ballina & Byron Bay

    Collins Hume | We have one focus — YOU —with us, you'll be looking way beyond the traditional horizons most accountants are restricted to. TEAM. Christopher Atkinson Partner & CEO FCPA B Bus chris.atkinson@collinshume.com.au "People in small to medium business are the backbone of the community" Kelly Crethar Partner CPA B Bus (Acc & Bus Law) kelly.crethar@collinshume.com.au "You'll never know what's possible until you try" Jamie Doyle Partner CPA B Bus (Acc) jamie.doyle@collinshume.com.au "To provide my clients with the knowledge, solutions and tools they need to succeed" Peter Fowler Partner MBA, FCPA, B Acc, SSA, JP, SA Fin peter.fowler@collinshume.com.au "We work to live, we don't live to work" Nathan McGrath Senior Business Adviser MBA, Dip Financial Planning, Foundations of Directorship (AICD) nathan.mcgrath@collinshume.com.au "Don't wait for tomorrow; now is the time to start working on your business” Naomi Monk Practice Manager & CIO Cert Bookkeeping naomi.monk@collinshume.com.au “Be generous, true and fierce” Kristy Dooley Senior Accountant CA B Com, B Laws, Dip Financial Planning kristy.dooley@collinshume.com.au "You do you" Shannon McDonald Senior Accountant CPA B Bus (Accounting & Finance), Xero Certified Advisor, Xero Migration & Xero Payroll Champion shannon.mcdonald@collinshume.com.au "Three ways to ultimate success: The first way is to be kind. The second way is to be kind. The third way is to be kind." Riley Gollan Senior Accountant CPA B Business (Finance & Accounting) Dip Sport Development riley.gollan@collinshume.com.au "It's supposed to be hard. If it were easy, everyone would do it" Brodie Cook Senior Accountant CA brodie.cook@collinshume.com.au "When you can’t find the sunshine, be the sunshine" Marisa Worling Senior Accountant CPA B Bus (Accounting) Xero Certified Adviser marisa.worling@collinshume.com.au "Don't sweat the small stuff" Chris Horne Senior Accountant CA B Bus (Accounting), Grad Dip Super (UNSW) chris.horne@collinshume.com.au "Strength through Trust" Carmilla Fitzgerald Senior Accountant Xero Certified Advisor carmilla.fitzgerald@collinshume.com.au "You miss 100% of the shots you don't take" Kim Roy Accountant B Bus (Coms) kim.roy@collinshume.com.au "Try seeing the world from other people's perspective not just your own" Jonathan Walsh Accountant BA (Business) MA (Accounting) ASA jonathan.walsh@collinshume.com.au Sam Gardnir Accountant B Business (Finance) sam.gardnir@collinshume.com.au "A journey of a thousand miles begins with one step" Kaleb Morhaus Undergraduate Accountant Xero Certified Advisor kaleb.morhaus@collinshume.com.au "You'll never walk alone" Nerida Byron Bookkeeper Cert IV Accounting & Bookkeeping, Xero Certified Advisor, Xero Payroll Certified nerida.byron@collinshume.com.au "If you stop learning, you just stop, so learning is magic" Kirra Connell Junior Trainee Accountant Business Cert lll, Xero Certified Advisor, Xero Payroll Certified kirra.connell@collinshume.com.au "Nothing will work unless you do" Carol Holton Business Host Cert IV in Frontline Management carol.holton@collinshume.com.au "Life's too short to sweat the small stuff; things always have a way of working themselves out" Lucy Flanagan Executive Assistant Cert III (TAFE Award Recipient) & Cert IV Business Admin, JP lucy.flanagan@collinshume.com.au "If everything is too precious or perfect, you lose that little bit of spark" Kylie Griffith Executive Assistant JP kylie.griffith@collinshume.com.au "Life is a journey not a destination" Tamara Hepburn Executive Assistant Dip Accounting, Dip Hosp & Events Management, Cert III IT tamara.hepburn@collinshume.com.au "Vulnerability isn’t a weakness. It’s the ability to show up even when you can’t control the outcome." Lani Winston Executive Assistant Cert III Business Admin lani.winston@collinshume.com.au "The more you know, the less you don’t" Sabine Strong Executive Assistant Cert IV Accounting & Bookkeeping sabine.strong@collinshume.com.au "You miss 100% of the chances you don't take" Join our team — we make accounting fun! We're an award-winning team of family-friendly accountants and business advisers passionate about quality work and exceptional service. We also give back to our community. We're an inspiring and caring bunch. Our workplace is about lifestyle, fun, enjoyment, and leaving a legacy of a better world. Our business is also a bit different. We are members of 1% for the Planet, and our Climate Neutral Certification supports this. We always seek talented professionals who align with our values and vision. If you're interested, don't hesitate to contact us and join our team.

  • Client Hub | Collins Hume

    YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. CLIENT HUB. Tools and resources for our clients. Payments Make payments easily online. Enter your client details, invoice number, amount and your payment preference to pay a Collins Hume invoice. Your Portal Sign into Collins Hume's secure client portal using your MYOB account.

  • You | Collins Hume | Ballina & Byron Bay

    YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. YOU. You'll love our honesty, energy, focus and fairness in our dealings. Above all, you'll love that we listen to ensure that we help you reach the highest levels of your dreams and goals. We turn our knowledge into great value for you; it's as simple as that. There's no smoke and mirrors. There are no 'cookie-cutter solutions. And there's total transparency, too; we simplify the complex for you. OUR COMMITMENT Not surprisingly, it's a total commitment to YOU: to proactively pursue the objective of maximising your wealth. Whether that be more significant revenue, greater profits, international growth, better structures, asset protection, reduced risk, lower tax bills, better personal wealth management, more holidays or extra time off. HOW WE COMMUNICATE Openly, confidentially, and simply. Let's Begin

  • Events | Collins Hume

    YOU. That’s all we focus on. You, your family, your wealth and the legacy you (and we) leave. That’s it. Join us on this amazing journey. No events at the moment

  • Privacy | Collins Hume

    Collins Hume | We have one focus — YOU —with us, you'll be looking way beyond the traditional horizons most accountants are restricted to. PRIVACY. 1. INTRODUCTION 1.1 In the course of our business in Australia, there may be circumstances where we collect personal information. Our privacy policy has been developed to ensure that such information is handled appropriately. 1.2 We are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) in relation to all personal information we collect. This commitment is demonstrated in this policy. The Privacy Act incorporates the Australian Privacy Principles (APPs). The APPs set out the way in which personal information must be treated. 1.3 This privacy policy also incorporates our policy on managing credit information (see particularly section 8 onwards). Who does this privacy policy apply to? 1.4 This policy applies to any person for whom we currently hold, or may in the future collect, personal information. What information does this privacy policy apply to? 1.5 In broad terms, 'personal information' is information or opinions relating to a particular individual who can be identified. 1.6 Information is not personal information where they cannot be linked to an identifiable individual. 2. HOW DO WE MANAGE THE PERSONAL INFORMATION WE COLLECT? 2.1 We manage the personal information we collect in numerous ways, such as by: a. implementing security systems for protecting personal information from misuse, interference and loss from unauthorised access, modification or disclosure; b. regularly providing staff with training on privacy issues; c. appropriately supervising staff who regularly handle personal information; d. implementing procedures for receiving and responding to complaints; e. appointing a privacy officer within the business to monitor privacy compliance. f. having access to audit trails of information accessed and printed; g. allowing individuals the option of not identifying themselves, or using a pseudonym, when dealing with us in particular circumstances; and h. allowing our clients to access their tax returns and other information on secure portals in particular circumstances. 2.2 As with all personal information, we will take reasonable steps to destroy or permanently de-identify personal information if that information is no longer needed for the purposes for which we are authorised to use it. 2.3 In limited circumstances, it may be possible for you to use a pseudonym or remain anonymous when dealing with us. If you wish to use a pseudonym or remain anonymous you should notify us when making first enquiries or providing initial instructions. We will use our best endeavours to deal with your request, subject to our professional obligations and ability to perform the accounting service to you without using your name. In most cases, our professional obligations will require you to deal with us using your real name. 2.4 We are also subject to professional obligations which may affect how we deal with personal information. 3. WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT AND HOLD? Personal information 3.1 We may collect and hold personal information about you, which may include: a. sensitive information (see below); b. contact information; c. financial information; d. date and place of birth; e. employment arrangements; f. tax returns and tax file numbers; g. credit information; h. banking details; and i. any other personal information required to perform the financial or accounting service for you. Sensitive information 3.2 'Sensitive information' is a subset of personal information and includes personal information that may have serious ramifications for the individual concerned if used inappropriately. 3.3 The sensitive information we collect and hold about an individual may include any of the following if it is relevant in providing the accounting or financial service to the individual (such as completing tax returns etc): a. health information; b. religious affiliation; c. political opinions; d. membership of professional or trade associations; and e. membership of trade unions. 3.4 We will not collect sensitive information without the individual's consent to whom the information relates unless permitted under the Privacy Act. 4. HOW AND WHEN DO WE COLLECT PERSONAL INFORMATION? 4.1 Our usual approach to collecting personal information is to collect it directly from you. 4.2 We may also collect personal information in other ways, which may include: a. from marketing and business development events; b. through referrals from individuals or other entities; c. from third party providers and suppliers; d. from government agencies (such as the ATO); and e. from paid search providers. 5. HOW DO WE HOLD PERSONAL INFORMATION? 5.1 Our usual approach to holding personal information includes: (a) physically at our premises (securely); and (b) electronically: (i) on secure online servers; (ii) on a private cloud; (iii) by a third party data storage provider; and (iv) on our website. 5.2 We secure the personal information we hold in numerous ways, including: a. using unique access codes to access our premises after hours; b. using audit trails on printer access; c. using secure servers to store personal information; d. using unique usernames, passwords and other protections on systems that can access personal information; and e. holding certain sensitive documents securely. 6. WHY DO WE COLLECT, HOLD, USE OR DISCLOSE PERSONAL INFORMATION? 6.1 We take reasonable steps to use and disclose personal information for the primary purpose for which we collect it. The primary purpose for which information is collected varies, depending on the particular service being provided, but is generally to provide accounting or financial services to you or your business. 6.2 In the case of potential employees, the primary purpose the information is collected is to assess the individual's suitability for employment. 6.3 Personal information may also be used or disclosed by us for secondary purposes which are within your reasonable expectations and which are related to the primary purpose of collection. 6.4 For example, we may collect and use your personal information: a. to provide you with updates that are relevant to you or your business; b. to invite you to events; and c. other marketing purposes. 6.5 We may disclose personal information: a. to other service providers or referral partners in order to provide the accounting or financial service to you, or to assist our functions or activities (such as debt collection agencies or law firms); b. to our external auditors; c. to government agencies (such as the ATO); and d. to our third party technology providers (such as our data storage providers). 6.6 Otherwise, we will only disclose personal information to third parties if permitted by the Privacy Act. 7. WILL WE DISCLOSE PERSONAL INFORMATION OUTSIDE AUSTRALIA? 7.1 We do not disclose personal information outside of Australia 8. HOW DO WE MANAGE YOUR CREDIT INFORMATION? What kinds of credit information may we collect? 8.1 In the course of providing accounting or financial services to you, we may collect and hold the following kinds of credit information: a. your identification information; b. information about any credit that has been provided to you; c. your repayment history; d. information about your overdue payments; e. if terms and conditions of your credit arrangements are varied; f. if any court proceedings are initiated against you in relation to your credit activities; g. information about any bankruptcy or debt agreements involving you; h. any publicly available information about your credit worthiness; and i. any information about you where you may have fraudulently or otherwise committed a serious credit infringement. 8.2 In some circumstances, we may collect credit information and personal information from credit reporting bodies (e.g. Veda). The kinds of information we collect may include any of those kinds of information mentioned above in sections 3.1 and 8.1. 8.3 We may also collect personal information from other credit providers (e.g. banks) that collect information, which may affect your credit worthiness, from credit reporting bodies. The kinds of personal information we collect may include any of those kinds of information mentioned above in section 3.1. How and when do we collect credit information? 8.4 In most cases, we will only collect credit information about you if you disclose it to us and it is relevant in providing you with the accounting or financial service. 8.5 On occasions, we may also collect credit information from a credit reporting body (eg Veda or Dun & Bradstreet). We usually do not collect credit information from other sources. How do we store and hold the credit information? 8.6 We store and hold credit information in the same manner as outlined in section 3 of this policy. Why do we collect the credit information? 8.7 Our usual purpose for collecting, holding, using and disclosing credit information about you is to enable us to provide you with the accounting or financial service. 8.8 We may also collect the credit information to process payments. Overseas disclosure of the credit information 8.9 We will not disclose your credit information to entities without an Australian link unless you expressly request us to. How can I access my credit information, correct errors or make a complaint? 8.10 You can access and correct your credit information, or complain about a breach of your privacy in the same manner as set out in section 9 of this policy. 9. HOW DO YOU MAKE COMPLAINTS AND ACCESS AND CORRECT YOUR PERSONAL INFORMATION? 9.1 It is important that the information we hold about you is up-to-date. You should contact us if your personal information changes. Access to information and correcting personal information 9.1 You may request access to the personal information held by us or ask us for your personal information to be corrected by using the contact details in this section. 9.2 We will grant you access to your personal information as soon as possible, subject to the request circumstances. 9.3 In keeping with our commitment to protect the privacy of personal information, we may not disclose personal information to you without proof of identity. 9.4 We may deny access to personal information if: a. the request is unreasonable; b. providing access would have an unreasonable impact on the privacy of another person; c. providing access would pose a serious and imminent threat to the life or health of any person; d. providing access would compromise our professional obligations; or e. there are other legal grounds to deny the request. 9.5 We may charge a fee for reasonable costs incurred in responding to an access request. The fee (if any) will be disclosed prior to it being levied. 9.6 If the personal information that we hold is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date, where it is appropriate to do so. Complaints 9.7 If you wish to complain about an alleged privacy breach, they you must follow the following process: a. The complaint must be firstly made to us in writing, using the contact details in this section. We will have a reasonable time to respond to the complaint. b. In the unlikely event the privacy issue cannot be resolved, you may take your complaint to the Office of the Australian Information Commissioner. Who to contact 9.8 A person may make a complaint or request to access or correct personal information about them held by us. We will take reasonable steps to ensure the personal information we hold is accurate and complete. Such a request must be made in writing to the following address or contact officer: Contact: Clare Busch (Privacy Officer) Postal Address: PO Box 731, Ballina NSW 2478 Telephone number: (02) 6686 3000 Email address: mail@collinshume.com.au 10. CHANGES TO THE POLICY 10.1 We may update, modify or remove this policy at any time without prior notice. Any changes to the privacy policy will be published on our website. 10.2 This policy was last updated in December 2022. If you have any comments on the policy, please contact the privacy officer with the contact details in section 9 of this policy.

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